I’m betting that there are some independent
schools that have “knock your socks off” customer service stories.
Exceptional customer service is
increasingly becoming the most effective way for companies and organizations to
differentiate themselves from their competition. Even so, there are some
customer service stories that stand out as being truly remarkable. As an
example, you can read this story of how someone from the Morton’s Steakhouse
in Hackensack NJ personally delivered a meal 24 miles away at Newark Airport.
Not surprisingly, social media channels lit up with this story being told and
retold.
The potential for outstanding customer
service to impact on organizational results is the reason that this past fall representatives
of a number of colleges and universities attended a three-day conference with
representatives of Ritz Carlton, Disney, Kimberly- Clark and Southwest
Airlines.
Increasingly delivering outstanding
customer service is becoming a necessity for independent schools. That’s why I’m
currently working on a number of publications and presentations detailing the benefits
to independent schools of focusing on the customer experience.
But I would also bet that there are dozens
of great independent school customer service stories – occasions when a
teacher, administrator or someone in the business office went absolutely above
and beyond to solve a parent’s or a student’s problem. And I’d love to hear
about them. If you have an amazing story that you would like to have retold,
you can include it as a comment below or email me directly.
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